Implementation Manager - WFM
Implementation Manager - WFM
LandrumHR Workforce Solutions is seeking an Implentation Manager to join its Workforce Management Team. The Implementation Manager is responsible for the implementation of Workforce Management solutions at new customer worksites. Oversees and supports multiple implementation projects in different geographic areas at one time. As part of the Workforce Management operations team, the Implementation Manager will also help with developing and executing customized solutions for existing clients.
*Initiation, planning, execution, controls and closing of implementation projects for new Workforce Management clients.
*Assembling the project team, assigning individual responsibilities, identifying appropriate resources needed, and developing the schedule to ensure the timely completion of the project.
*Managing project scope, including project deliverables, timelines, client responsibilities, and expectations.
*Forecasting, tracking, and managing projects toward achievement of the progress and completion of deadlines.
*Using requirement-gathering techniques to record detailed customer requirements, enhancements, or feature requests in order to establish project deliverables.
*Creating and maintaining detailed work plans and documentation for project implementation; communicating and reviewing work assignments with team and client as necessary; managing day-to-day project activities.
*Establishing implementation project timeline and managing meetings/deliverables including preparing agendas, documenting meeting notes and tracking issues.
*Managing the hand-off process from Implementation to Service/Account Management to ensure successful satisfaction and continuity.
*Participating in the development and implementation of standard project management processes and best practices.
*Completing job-related training courses, as may be required for the job.
*Bachelor’s degree plus 2- 5 years of related experience; 1 to 3 years supervisory experience required.
*Lean Six Sigma certification preferred.
*Excellent communication skills, both verbal and written
*Valid Driver’s License and proof of insurance.
*This position requires a significant amount of travel to different geographic markets for extended periods of time. It also requires a high degree of communication with clients, prospective clients and internal personnel.
Compensation and Schedule:
*Monday – Friday – 8:00 – 5:00 p.m. but times may vary due to the nature of this job duties required to perform this job.
*Excellent benefits offered - Medical, dental, eye, LTD, STD insurance; PTO, 401K with match; cell phone reimbursement; adoption assistance; tuition reimbursement and much more!
*Does this job sound like an opportunity for you? Apply today! If selected to move forward in the process, an HR Specialist will contact you.
*LandrumHR Workforce Solutions does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information or any other characteristic protected by law. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.