Employee Benefits Client Services Manager

Job Details

Employee Benefits Client Services Manager

Pensacola, Florida



Direct Placement

Job Description

LandrumHR is seeking an Employee Benefits Client Manager who acts as an outward-facing, dedicated resource for clients; building relationships with employer/group clients, serving as the primary point of contact for overall and day-to-day service delivery.   Check out the description below to see if this position sounds like a great fit for you!


You Enjoy:


*Managing and providing direction to the Benefits Account Specialist.

*Overseeing and providing administrative support including submission of bid specifications to carriers and vendors, and preparation of plan benefit and financial comparisons

*Overseeing and assisting in preparation of renewal and new business proposals, presentation materials and supporting documents

*Working within the LandrumHR and insurance carrier quoting systems for underwriting requirements, coverage and processes for all renewals and new sales

*Overseeing reviews, captures endorsements and processes policy changes; Audits for accuracy

*Proactively communicating with LandrumHR PEO clients and assist with employee meetings when necessary.

*Identifying and addressing any coverage gaps with client management team

*Assisting in the preparation of client communication materials including benefit summaries, PowerPoint presentations and any other communication materials

*Aiding group administrators and their employees regarding claims, eligibility, billing and plan administration advocacy and resolution

*Requesting, reviewing, coordinating updates and track client plan documents such as booklets, contracts, Form 5500’s, etc.

*Preparing experience and claims reports– oversight provided by Analytics

*Overseeing the reconciliation of client billing

*Adjusting the carrier systems as needed

*Providing general administrative support as requested

*Maintaining a current working knowledge of industry legislative and compliance issues including but not limited to ACA, COBRA, HIPAA, ERISA, FMLA, etc.

*Other duties as required by clients, business needs or assigned


You Are:


*A great listener with a positive attitude

*Organized with exceptional attention to detail

*Highly motivated

*Able to travel based on client and business needs.

*Able to work in team environment as well as independently.

*Proficient use of applicable technology.


You Have:


*Associates degree required. Bachelor’s degree preferred.

*Life and health insurance license required.

*5 to 7 years of account management experience in the insurance industry required.

*The ability to communicate verbally and in writing throughout all levels of organization, both internally and externally.

*Effective customer service skills.

*A valid Driver’s License and proof of insurance (required)


Compensation and Schedule:


*Monday - Friday; 8:00 a. m. - 5:00 p. m.

*Salary commensurate with experience

*Excellent benefits package (medical, dental, eye, 401K (with matching), LTD, STD, PTO)


*Does this job sound like a perfect match for your personality, skills and previous experience? Apply today! If selected to continue to the next step in the hiring process, an HR Specialist will contact you.

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