Patient Services Specialist - Crestview

Job Details

Patient Services Specialist - Crestview

Crestview, Florida




Job Description

A regionally-known physical therapy clinic located in Crestview is in need of a Patient Services Specialist to join their team. This particular role ensures the highest level of customer service to patients, fellow employees, and referral sources through the coordination and administration of the facility’s “front office” activities. Check out the description below to see if this position sounds like a great fit for you!


You Enjoy:

*Answering and directing telephone calls.

*Handling patient appointments and scheduling.

*Obtaining patient, billing, and insurance information in order to maintain current and accurate information in patient files, Therapy Source, and in billing system (RT). Also, preparing forms or reports and conducting billing or collection activities.

*Performing general clerical functions as necessary and must have a working knowledge of all front desk duties.

*Coordinating patient charts and appointments to ensure timely service.

*Verifying insurance eligibility of patients as needed and authorizations to determine if services are covered.

*Providing counseling to patients advising them of their financial responsibility and payment at each visit requirement.

*Administering quality assurance programs to ensure patient satisfaction with facility.

*Ensuring timely reporting of key center statistics to market management for sales, revenues, cash and patient flow.

*Maintaining a system of controls to ensure proper handling of cash receipts, including daily entry in Therapy Source and RT and the daily reconciliation processes.

*Committing to creating a workplace culture that emphasizes the importance of Customer Service.

*Working with patients, doctors, payors, CBO, internal departments, etc. to solve problems.

*Performing other duties or special projects, as assigned.


You Are:

*Reliable and motivated.

*Well-spoken with a polite and courteous disposition.

*Adaptable and Flexible.

*Organized with great attention to detail.

*A great listener with a positive, can-do attitude.

*A team player.  


You Have:

*High School Diploma or G.E.D.

*1-2 years medical office experience, preferred.  

*Basic experience with Microsoft Office.  

*Reliable means of transportation.

*Ability to sit and stand interchangeably throughout the day and lift up to 25 lbs.

*Ability to complete a TB Test at own cost when hired.


Compensation and Schedule: 

*This position is full-time and pays $11.00/hour, with a possible pay increase after conversion to client’s payroll.   

*The client is open Monday through Saturday; shifts are 7:00am to 4:00pm and 9:00am to 6:00pm.

*Full benefits package available after conversion to client’s payroll.  


Assignment Type:


This assignment is considered “Contract-to-Direct,” meaning you will remain on LandrumHR’s payroll for at least 12 weeks. Once the 12 weeks is over, your employer can elect to bring you onto their payroll or extend the assignment out longer through LandrumHR.


Does this job sound like a perfect match for your personality, skills and previous experience? Apply today!

If selected to continue to the next step in the hiring process, an HR Specialist will contact you.



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