Entry Level Customer Service Representative
Entry Level Customer Service Representative
A well-known company located in Gulf Breeze is seeking an Entry-Level Customer Service Representative to join their team. Check out the description below to see if this position is a great fit for you!
*Explaining laws and processing title applications as well as transfers for vehicles and boats verifying registration numbers.
*Issuing hunting/fishing and business tax receipts.
*Entering data into computer terminal /personal computer for up to eight hours.
*Processing affidavits, registrations, and forms.
*Assisting the public by explaining laws and procedures, delinquent taxes, and other related information in person and by phone.
*Typing statements, researching tax bills, checking tax roll for proper information and performs other related clerical duties.
*Collecting payments on current and delinquent taxes, checking tax amounts on bills and issues receipts.
*Answering incoming calls concerning all aspects of tax collection, title, vehicle and vessel registration, hunting/fishing, business tax receipts, driver licenses and Florida ID cards.
*Relieving and/or fills in for drive up window teller when/if required.
*Processing large volumes of mail-in tax payments.
*Processing large volumes of vehicle mail-in renewals.
*Preparing outgoing mail for postal service and sort incoming mail.
*Assisting in maintaining all physical areas of the department assigned in a neat, clean, efficient manner including the ability to vacuum all work area
*Working in any office or branch assigned.
*Being responsible for suspending/ revoking driving privileges or closing suspensions/revocations; and for adding or deleting restriction to the application, license and driving record by on-line update procedure.
*Observing all customers for signs of physical or mental impairment, which would affect their ability to drive.
*Making inquiry or inquires of the customer for an explanation of the nature and severity of the observed impairment.
*Determining if the impairment exceeds the established standards for safe operation of a motor vehicle.
*Presenting to the customer written notice that the required tests must be taken within five days and/or obtain the written waiver from the customer to conduct the tests immediately.
*Upon the customer’s failure to pass required examinations, issuing an order of suspension and retains customer’s license.
*Determining if any impairment meets the requirements for adding restrictions to the application, license and driving record of the customer.
*Reviewing any administrative documents submitted by the customer requiring the addition of driving restrictions.
*Processing data accurately and efficiently.
*Determining if any restrictions have expired or been rescinded and removes same from the application, driver record and driver license.
*Receiving and examining required identification submitted by customers; denying those who may fraudulently try to obtain a Florida identification card and/or driver license; including examine documents for immigrants and non-immigrants. Assisting in keeping the integrity of the driver license and or identification card, which is important to the domestic security of the state and nation. Making sure that the DL/ID card issued accurately reflects the identity of the person presenting it.
*Determining the type of test(s) required based upon the type of license required.
*Making appropriate record of application on worksheet and verifies eligibility to take tests by consulting computer records.
*Explaining test procedures, prepares the test on ADLTS and delivers test to the customer.
*Reviewing test results and explain results to the customer.
*Explaining the driving test as required and accompanies customer to the test site.
*Conducting safety inspections on customer’s motor vehicle.
*Accompanying and/or observing customer’s driving skill through the test course. Denies issuance of license at any point in the process when the customer fails to meet the minimum established standards.
*Informing the customer of the reason for denying issuance and advises of remedial steps necessary to meet requirements.
*Determining that the customer is eligible to receive the license/identification card applied for.
*Completing exam worksheet and transfers information to the computer to generate the final application form.
*Administering required oath to the customer and obtains customer’s signature on the application.
*Capturing images of documents presented for first time immigrants, non-immigrants and residents with proper scanning equipment.
*Informing the customers they may apply for motor voter application. If the customer answers yes, the customer’s application will be completed.
*Capturing the customer’s digital image and processes the finished license/identification card.
*Checking license/ID card for appropriate security features before delivery to the customer.
*Informing customers of organ donor program and processes accordingly for those who wish to participate.
*Informing the customer of the different contributions offered by Florida Statutes.
*Educating the customer about how to properly and most effectively resolve their situation. Ensuring the customer is satisfied and understands the solution offered them.
*Carefully observing both the behavior of the customer and the condition of the documents submitted to detect deception or altered, counterfeit, or stolen documents.
*Upon detection of suspicious behavior or questionable documents conducts a carefully review of all available information regarding customer’s driving record in this and other states.
*If the record indicates that the customer has given false information, denying issuance or if non-citizen, complete transaction and notify appropriate headquarters section.
*Able to lift and carry up to 50lbs.
*Able to repetitively open & close drive thru window drawer.
*Able to stuff large amounts of envelopes.
*Able to drive to any office or branch assigned.
*Able to administer driving test.
*Able to stand for up to eight hours a day.
*Able to maintain a positive attitude and support management decisions and office policies.
*Are able to pay attention to detail as required in a basic understanding of office procedures.
*Able to respond to a variety of questions from the public regarding tax and fee obligations.
* Requires ability and skill in handling difficult customers.
*Able to handle a variety of tasks at one time.
*Able to set proper priorities.
*Discipline to maintain complete confidentiality of sensitive and restricted information and avoid gossip.
*Able to type, use office machines and computer keyboard.
*Neat and appropriately dressed at all times, with a pleasant demeanor.
*Trustworthy and honest.
*Respectful for other employees and ability to gain their respect.
*Willing to expand own personal knowledge and professional skills.
*Organized and capable of following through to completion of assigned tasks and objectives.
*Must possess a valid driver license.
*Able to get in and out of low vehicles and high trucks/sport utility vehicles without assistance.
*A positive outlook on the tasks of this job as it relates to serving the public by the Office of the Tax Collector.
*Ability to assume operation and/or immediately exit and/or take control of a vehicle in an emergency situation.
*A high school diploma, or equivalent.
*Previous experience working with the public.
*Good character and capable of being bonded and becoming Notary Public.
*Knowledge of basic procedures and principles of mathematics, business English and general office duties.
*Basic knowledge, skills, and abilities in the operation of computer, printer, typewriter, facsimile, photocopier, calculator and other standard business machines.
*The capability of processing cash, check, credit and/or debit transactions in a cashier service function. *Three months experience as a cashier or handling money.
*A valid Class E or higher driver’s license
*The skill to drive an automobile.
Compensation and Schedule:
*This position is full-time and pays $11.03/hour; if selected after the 18 week period the pay moves to $12.53/hour. After one year on their payroll the pay will be $13.67/hour.
*Hours are Monday-Friday 7:45am-4:45pm
*This position is considered contract and is expected to last 18 weeks.
Does this job sounds like a match for your personality, skills and previous experience? Apply now!
If selected to continue to the next step in the hiring process, an HR Specialist will contact you.