A local city office is in need of a Dispatcher at a transportation facility. This particular role will require working closely with others in a team-environment.
Check out the description below to see if this position sounds like a great fit for you!
*An employee in this class is responsible for coordinating airport operational activities and requests for service to include emergencies through a centralized communications center by obtaining information, classifying its content, and disseminating to the correct personnel.
*Providing additional support in recordkeeping, security audits, fingerprinting, and Security Identification Display Area (SIDA) badge issuance while monitoring automated facility systems.
*Position is categorized as essential, which requires responding to and/or working during emergency conditions at the airport.
*Answering airport's main telephone line provides basic information to traveling public, routes calls to individuals and appropriate divisions, prioritizes service request, applies pre-established response protocols.
*Communicating with Airport personnel including police, operations, maintenance, and administration personnel over radio frequencies dispatching task and assignments, documenting specifics including time, location, and disposition.
*Relaying emergency information in accordance with established procedures.
*Providing liaison services with other agencies during emergencies or mutual aid circumstances.
*Providing alert notification to staff members.
*Monitoring multi-ban radio consoles, closed circuit television system, card access system, security alarms, emergency phones (elevator/garage), building automation systems, weather warning equipment, and flight tracking devices.
*Managing Airport Maintenance Management System (AMMS) to include documenting discrepancies, establishing work orders, personnel assignments, material/parts tracking, and monitoring of case progress/resolution.
*Providing support functions such as data entry and recordkeeping associated with fingerprinting, Security Identification Display Area (SIDA) badging, security audits, vehicle permits, and key issuance.
*Maintaining active records of Notice to Airmen (NOTAMS), severe weather notifications, and other airport originated communications.
*Communicating Prior Permission Requests (PPR) with Operations Officer concerning transient military and charter aircraft requesting special parking arrangements.
*Answering terminal courtesy phones and facilitates terminal paging requests.
*Assisting Airport Operations Officers and Administrative staff in clerical duties including upkeep of the Airport Certification Manual, Airport Emergency Plan, Airport Security Program and Policy Guidance manual
*A good listener
*High School Diploma or equivalent
*Two (2) years of responsible clerical experience, one (1) year of which must include public contact experience transmitting information and/or dispatching equipment and personnel using a radio or similar communication equipment.
*Experience in a public safety, airport, or similar technical environment is preferred.
*Possession of an appropriate driver license for equipment operated and any license, training or certification required by law or regulation to complete assigned tasks.
*Must be able to meet and maintain requirements of Transportation Security Administration (TSA) security clearance.
*Knowledge of computer systems and proficiency in operating programs.
*Thorough knowledge of the Airport personnel functions, procedures, policies, and regulations.
*Skill in communicating clearly and concisely to present explanatory or interpretive information.
*Skill in establishing effective working relationships with other employees and organizations.
*Skill in recognizing non-standardized situations and preparing recommendations for problem resolution.
*Ability to transcribe information from verbal communication and determine correct courses of action based upon pre-established procedures.
*Ability to communicate, interpret, and enter data into a computer terminal with accuracy and speed.
*Ability to establish and maintain effective working relationships with associates and the general public.
*Ability to perform multiple duties simultaneously including the monitoring of security and surveillance systems.
*Ability to prioritize and classify multiple requests for service calls.
*Ability to operate multiple communications equipment ensuring that radio transmissions are clear, concise, correct, well thought out.
*Ability necessary to assess situations, elicit pertinent information and make timely, accurate decisions in emergency and non-emergency situations.
*Ability to be professional, congenial, and friendly during public interactions.
Compensation and Schedule:
*The position is part-time 30 hours a week and pays $13.00 an hour
*Work hours vary for this position. The employee must be able to work rotating or permanent shifts and available for occasional call-outs, including weekends and holidays.
Does this job sound like a perfect match for your personality, skills and previous experience? Apply today!
If selected to continue to the next step in the hiring process, an HR Specialist, an HR Specialist will contact you.